• Caitlin Webb

SentriLock System Enhancements News

Over the next year, CHS Regional MLS’s lockbox vendor, SentriLock, will be integrating some changes to their systems to upgrade functionality and enhance the technology available to you. SentriLock’s SentriKey smartphone app (available for iOS or Android devices) will become the primary tool for accessing lockboxes starting in 2022.


WHAT'S CHANGING RIGHT NOW?

New SentriLock users will be onboarded with the app only

The only current change is that as of April 1, 2021, all new users to the SentriLock system are onboarded with the SentriKey app only. CHS MLS successfully began utilizing this process last year due to the pandemic and the user feedback has been very positive as it’s a much more streamlined way to get set up. New SentriLock users will have access to boxes across the Lowcountry, without ever needing to visit the CHS MLS offices in person.


With the SentriKey® Real Estate app, the user experience improves in several ways:

  • No need for card renewals – ever!

  • Immediate notifications when someone enters and leaves a property – no card related delays.

  • The ability to use Touch ID and Facial Recognition to streamline the access process.

  • Property details through SentriLock's listing detail partners.

  • More features with the app – Agent Safety, report key missing, and listing agent information.

WHAT ABOUT MY EXISTING SENTRICARD?

The SentriCard will no longer be supported by SentriLock beginning January 2022 On January 1, 2022 SentriLock will exclusively use the SentriKey app as a means to access the key compartment. If you currently have a SentriCard, you may use it without any change in functionality until January 1, 2022. HOW WILL THIS AFFECT HOW I USE LOCKBOXES? Currently, you may continue to use your lockboxes normally. Beginning January 2022, the changes below would apply.


Any Bluetooth-enabled lockbox will continue to work normally with the SentriKey app. A non-Bluetooth box may be accessed via the app with a code, produced by the app.

  • SentriLock will no longer sell SentriCards, with the exception of replacement cards for non-Bluetooth® Realtor® Lockbox owners

  • The only use of the SentriCard will be for owners of a non-Bluetooth® Realtor® Lockbox to enable them to take ownership of a lockbox, as well as assign a lockbox to a property – with limited settings available

  • All previous generations of lockboxes (with or without Bluetooth®) can continue to be accessed by using the SentriKey app

  • Non Bluetooth® lockboxes can be accessed through app-generated codes entered via the lockbox keypad

What If I Have to Access Non-Bluetooth® Lockboxes in the Field?

The app can do that! If you come across a non-Bluetooth® box, you will still be able to access the key compartment. The app will produce a code for you to type in.


What if I own really old, non-Bluetooth boxes?

CHS MLS will be contacting users with older boxes individually to provide assistance.

If you own older boxes, the functionality offered will depend on the version. If you have a Gen I Lockbox still running on the oldest firmware, you will be contacted directly by MLS staff with further detail.



SENTRILOCK SYSTEM ENHANCEMENTS TRAINING

Visit the CHSMLS.com training page to find upcoming webinars covering a full tutorial of the SentriKey app, and have the opportunity to cover questions directly with an expert SentriLock trainer!


Visit the SentriLock Resource page to find three top resources for learning how to use the SentriKey app, and more.



SENTRILOCK SYSTEM ENHANCEMENTS FAQs


Why is this happening? SentriLock’s app technology is growing quickly and reliance on software, not hardware, may only increase in coming years in many areas of business. They have made the business decision to deprecate the physical cards.


If I already have a SentriCard, will it still work? If you currently have a SentriCard, you may use it without any change in functionality until January 1, 2022.


Do I have a deposit on file for my SentriCard, and can I get it back? Beginning on April 1, 2021, any user that currently has a card or reader may return either or both and receive their deposit back. We cannot give cash or account credit. A check will be issued, and mailed to your address on file, provided you have remained active, and not forfeited your deposit.


What about SentriLock lockboxes that are not Bluetooth? There are still boxes in the field that are not Bluetooth enabled. If you use the SentriKey app, and come across one of these boxes, you can still access the key compartment! The app will produce a code for you to type in.


I purchased some older lockboxes from another agent. How do I take ownership? An older, non-BLE lockbox will only be able to complete a transfer to a new owner with a SentriCard. This means that in various, unusual cases, you may still use a SentriCard to complete this function. Please contact CHS MLS for assistance with this task, should you purchase older, non-Bluetooth boxes from another licensee.


Note, however, that if you do not already have a SentriCard, and are a SentriKey app-only user, you CANNOT take ownership of an older, non-Bluetooth lockbox.

What if I need to show a home on SentriLock box in an area with no cellular data service? If you encounter a lockbox on a home without cellular service, the SentriKey app will still work, provided you follow the steps detailed in the guide here.


What if I own older boxes? If you own older boxes, the functionality offered will depend on the version. If you have a Gen I Lockbox still running on the oldest firmware, you will be contacted directly by MLS staff with further detail.





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