• Caitlin Webb

Important SentriLock Security Update

Updated: Nov 4

UPDATE: If you have previously setup your security questions (available in 2021) then you will not see these prompts, and you're all set!


UPDATE: Beginning Thursday, October 20, SentriLock will resume the security update. Be sure to log into your SentriKey app and follow the prompts as detailed below.


UPDATE: The grace period to establish security questions has been extended to 28 days. This means that if you have not completed the security process within 28 days after October 18, you must you will not be able to access the SentriKey® Real Estate® website or app.


SentriLock is updating their security protocols on October 18. Please read their message to users below:


Protecting your member data is extremely important to us. That's why, effective Tuesday, October 18, 2022, SentriLock is implementing an extra layer of security to the SentriKey® Real Estate website and mobile app. Users will be asked to establish security questions and verify their cell phone. -The SentriLock Team

The security questions will offer a secure validation of their account in addition to your PIN. You will select from 10 predetermined questions and enter your personalized answers. Once those answers are saved, a cell phone verification prompt will be activated.


SentriLock Customer Support will use these questions to validate your identity if you cannot remember your PIN or password. This will provide them with a faster, more efficient experience and eliminate the need for a PIN/Password reset email.


There will be a 14 day grace period for you to establish their security questions. After the 14-days (NOW 28 DAYS), you must initiate the security questions or you will not be able to access the SentriKey® Real Estate® website or app.


Download a flyer of step-by-step instructions from SentriLock here, or see below.

 

Below is a step-by-step process of the security and phone verification process.


If you are a existing customer, you will:

  1. Receive a pop-up screen prompting you to make a selection on the SentriKey® Real Estate website or in the mobile app.

  2. Answer two questions from the predetermined list.

  3. Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted and you will see a green checkmark next to the field.

  4. Receive a cell phone verification prompt. If your cell phone is already verified you will not see this field.


If you are a new customer, you will:

  1. Complete account activation

  2. Select and answer two questions from the predetermined list as part of your initial account activation.

  3. Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted and you will see a green checkmark next to the field.

  4. Receive a cell phone verification prompt once you successfully activate your account.




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